Abstract:
his study aims to examine the variables that play a significant role in moulding Indian
consumers' attitudes and willingness to adopt mobile wallets. In order to achieve this
objective, the researchers put forward an all-encompassing model that builds on the
Technology Acceptance Model (TAM), Unified Theory of Acceptance and Use of
Technology (UTAUT), and other literature on technology usage. An extensive literature
review and focus group discussions were conducted to create a preliminary instrument for the
study, which was subsequently tested in a nationwide survey consisting of 744 respondents
chosen through convenience sampling. The research culminated in a set of significant
observations, indicating that factors such as perceived ease of use (PEOU), perceived
usefulness (PU), trust, security, facilitating conditions (FC), and lifestyle compatibility have a
significant impact on consumers' attitudes and intentions towards mobile wallets. Of the 17
hypotheses initially proposed, 15 were proven to be true, with ease of use emerged as the
most significant factor influencing usefulness and trust, while perceived usefulness played an
equally critical role imposing a substantial impact on trust, attitude, and intention. The study
further emphasized the importance of trust and safety in promoting the adoption of mobile
wallets, calling for the creation of a secure infrastructure requiring the involvement of key
stakeholders such as financial institutions, mobile wallet providers, government entities, and
security experts.
